Cancellation and refunds

Effective 5 November 2026

Premium and Family plans are sold through Google Play, so cancellations and refunds go through Google Play under Google's policies.

How to cancel

1. Open the Google Play app, tap your profile picture, then Payments & subscriptions → Subscriptions.
2. Choose AegisNex, then Cancel subscription.

Or open Settings in AegisNex and choose Manage plan. After cancelling, you keep the plan until the end of the period you paid for. Uninstalling the app or deleting your account does not cancel the subscription.

Free trials

If a yearly plan includes a trial, cancel before the trial ends to avoid being charged. The billing start date is shown before you confirm.

Refunds

• Within 48 hours of a charge: you can request a refund directly from Google Play on the Google Play refund help page.
• After 48 hours: email aegisnex.support@gmail.com with your Google Play order number (starting with GPA.) and the reason. We review each case, for example a charge made in error, or a core feature that does not work on your phone and that we cannot fix.
• Refunds go back to the payment method you used on Google Play.

Family plan

When a Family plan is cancelled or expires, member devices move to the free plan and the manager stops receiving alerts.