Delete your AegisNex account and data

App: AegisNex (com.aegisnex.mobile) · Developer: Huỳnh Thị Vân Nhi

How to request deletion

If you signed in (Google or email)

1. In the app: open Settings → Account → Delete account (when your version has this feature).
2. Or email aegisnex.support@gmail.com from the email address you sign in with, subject "AegisNex account deletion request". If you sign in with Google, that is the Gmail address of that Google account.

If you use the app anonymously (free plan, no sign-in)

1. Uninstalling the app deletes all data on the phone.
2. Anonymous data on our servers is deleted automatically after 12 months of inactivity. To delete it sooner, email aegisnex.support@gmail.com before uninstalling, with your Device ID (in the app: Settings → This phone → Device ID, tap the copy icon), so we can find the right device.

Deleting your account does not cancel your subscription. Cancel it in Google Play first: see Cancellation and refunds.

Data that is deleted

• Account: user ID, email, sign-in method.
• Registered devices: install ID, device model, notification token.
• Check results, safety scores and detection history.
• Family plan links (if you are the manager, members are disconnected).
• Feedback and reports you sent, and anything else linked to your identity.

Data that is kept

• Scam number reports as a hash and a masked number, no longer linked to you, to keep protecting other users.
• Transaction records kept by Google Play under Google's policies.
• Data the law requires us to keep (if any), only for the period required.

Timing

Deletion is completed within 30 days of your request. Backups are cleared on a rolling basis within the following 30 days. We will email you when deletion is complete.